Speaker Info

21-22 November 2017 at 15Hatfields

We highly recommend all submitters read our Speaker Info, especially if this is your first time submitting a session to one of our conferences.

This page is also available as a PDF, you can download it here.

About Service Design in Business

Service Design in Business is a hands-on, practical Service Design conference that allows participants to connect and learn from their peers and leaders in the industry.

We are aiming to bring together the very best service design speakers and practitioners working in this space to share techniques and case studies from the field.

We endeavour to ensure participants can connect, network and learn from their industry peers in a positive and practical environment.

The event is aimed at professionals who either manage, design or develop services. Participants will include managers and directors, consultants and design agencies.

Session Types

We’re happy for you to stand up and present a session about your experiences or something you’ve done, but we also strongly encourage interactive sessions that generate conversation with the audience, group discussion, or hands-on experiences

Suggested session types:

Case Study

A presentation and discussion of real-life (not theoretical) experiences of the application (or mis-application) of Service Design. Case studies include some discussion of lessons learned and an indication of how novel the work is. If the case is developed by an agency or consultancy, we require the case to be presented by two speakers: one representative from the agency and one representative from the client organization. This is to ensure a deep understanding of the benefits and limitations of the case from both perspectives.

Learnings

A session focused around one specific theme or issue. Primarily led by the speaker, learnings look for a more theoretical reflection and insights on the work developed over a period of time.

It is not simply about one case but about the evolution of the Service Design field, new challenges and achievements. The learnings session usually includes some elements of interactivity or individual / group exercise.

Workshop

An in-depth working session on a specific topic. Participants learn a new approach or tool through using it to solve one or more practical exercises. Please include any software/hardware requirements in the session description.

You can submit as many sessions as you like!

Speaker support

Tickets

For 45 minute sessions, only the first named speaker pays no conference fees. Other speakers must pay the non-speaker participation fee.

For 60 - 90 minute sessions, only the first two named speakers will pay no conference fees. Other speakers must pay the non-speaker participation fee.

For sessions longer than 90 minutes, only the first three named speakers will pay no conference fees. Other speakers must pay the non-speaker participation fee.

What's included:

  • Participation in the full event programme
  • Lunch on each day you attend
  • Refreshments on arrival, at scheduled breaks and throughout the day
  • Free wi-fi at the conference venue
  • Participant pack
  • Anything not listed above is not included.
  • Contact us about any specific requests.

Expenses

We cover all speaker travel and accommodation expenses if requested. We also cover costs of materials for your session. If your session is accepted we will propose a financial amount to you when we notify you - based on our understanding of your costs to come to the event. We cannot accept requests for additional financial support after you have agreed that amount.

Please let us know on your session proposal whether you need any financial support to take part in the conference and, if possible, what you need e.g. how many nights accommodation, some indication of where you would be travelling to the event from, whether you want any additional fees.

Part of the decision on whether to accept a session or not involves considering its financial costs. If we do accept your session we will make you a financial offer based on our understanding of what it would take to meet your requests. We can also talk to you about how you could travel and where you could stay.

Unfortunately we can’t reimburse expenses that we haven’t agreed to pay in advance of the event.

Speaker Terms

Session reviews

After the deadline closes, our selection panel will review all submissions anonymously.

The review process usually takes between 2 and 3 weeks depending on the volume of submissions. We’ll contact both successful and unsuccessful candidates within the review period.

Data policy

We need to hold information you provide on computer databases for administrative purposes. Summary information, which could include contact data, will be published for all session leaders.

Information about participants will be made available to organisations involved in administering, organising or supporting the event and this may include organisations outside the EC.

Programming

Inclusion of a session in the conference programme will be at the sole discretion of the conference organisers. By agreeing to have your session included in the programme you agree to participate in the conference and in all pre-conference quality control activities as deemed necessary by the conference organisers.

The organisers reserve the right to remove a session from the programme at any time. Speakers will no longer be eligible for free entry to the conference and so will have to pay the current non-speaker rate if they wish to participate in the conference.

The organisers will not be responsible for payment of any kind on behalf of the speaker in this event.

General

We need to hold information you provide on computer databases for administrative purposes. Summary information, which could include contact data, will be published for all session leaders.

Information about participants will be made available to organisations involved in administering, organising or supporting the event and this may include organisations outside the EC.

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