Programme

21-22 November 2017 at 15Hatfields

We're delighted to present the second Service Design in Business programme, featuring more than 20 sessions.

Day One - Tuesday 21st November

8:15

conference registration

9:15

Welcome to Service Design in Business

9:30

 Keynote

The architecture of talent - how organisations transform

60 minutes

Alberta Soranzo

Lloyds Banking Group

10:30

tea/coffee break

11:00

 TBC

Details coming soon

45 minutes

Joel Bailey

LIVEWORK

switchover

 Case Study

Nice landing, wrong airport: lessons learnt the hard way in co-creation

45 minutes

Philippe Martens

Antwerp Management School

Lenstra

Antwerp Management School

switchover

11:50

 TBC

Details coming soon

45 minutes

Details coming soon

 Case Study

From problem solving to piloting at Decathlon in 5 days

45 minutes

Phillippa Rose

Current Works Ltd

Lara Salinas

University of the Arts, London

Carlos Gonzalez

Decathlon Lakeside

12:35

lunch break

13:30

 Case Study

The mirror and the window: applying design thinking to the employee experience

60 minutes

Adam Parker

Cambridge Consultants

Nicci Videtta

Cambridge Consultants

 TBC

Details coming soon

60 minutes

Details coming soon

14:30

tea/coffee break

15:00

 Case Study

How to conquer a document mountain

60 minutes

Stuart Tayler

cxpartners

Rob Brewer

Zurich

Stu Charlton

cxpartners

16:00

lightning talk switchover

16:05

 Lightning Talks

Lightning Talks

10 minutes each

Our Lightning Talks session is packed with small but perfectly formed talks and experience reports, delivered rapid-fire by a mix of experienced and brand new speakers alike.

16:35

Social Evening

Day Two - Wednesday 22nd November

8:45

conference registration

9:30

 Keynote

Details coming soon

60 minutes

Details coming soon

10:30

tea/coffee break

11:00

switchover

 TBC

Details coming soon

45 minutes

Details coming soon

switchover

 Workshop

World of systems workshop

90 minutes

Mike Laurie

Independent

11:50

 TBC

Details coming soon

45 minutes

Details coming soon

 TBC

Details coming soon

45 minutes

Angela Mancini

LIVEWORK

12:35

lunch break

14:30

tea/coffee break

15:00

 Tutorial

How to sabotage an organisation

60 minutes

Michele Ide-Smith

European Bioinformatics Institute

Francis Rowland

Sigma Consulting

 TBC

Details coming soon

60 minutes

Erik Roscam Abbing

LIVEWORK

16:00

Conference Close - 15 minutes

Case Study/Experience Report

A presentation and discussion of real-life (not theoretical) experiences of the application (or mis-application) of service design techniques. Case studies and experience reports include some discussion of lessons learned and an indication of how novel the work is.

Hands-On

Participants learn a new approach, tool or technology through using it to solve one or more practical exercises. Any software/hardware requirements are disclosed in the session description.

Tutorial

A session focused around some specific tool, technique or issue. Primarily led by the speaker, tutorials usually include some elements of interactivity or individual / group exercise.

Workshop

An in-depth working session on a specific topic. May include paper presentations.

Lightning Talks

Short talks (max 10 minutes) on almost any topic.

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