My mission in service design is process improvement: how to achieve user insights in creative and lean ways. I'm an introvert who loves to play extrovert; you’ll find me talking. Sometimes. I like lots of things - like @wemakeunicorns and measurable service design, the colour yellow, intrapreneurship, design thinking, storytelling, the financial services industry, not making lists and bulletproof matcha. Hashtags you'll find me rocking: #servicedesign #ux #userexperience #userresearch #designthinking #digitaldesign #experientialdesign #catsofservicedesign.
Jean Mutton is a service design consultant working across the higher education sector, with over 30 years’ experience of academic administration and management. Current work includes research into process design, disparities in student attainment and learning analytics, looking at the impact on the student experience from a human-centred point of view through the development of user cases and journey maps.