Lightning Talks

21-22 November 2017 at 15Hatfields

Our Lightning Talks session is packed with small but perfectly formed talks and experience reports, delivered rapid-fire by a mix of experienced and brand new speakers alike.

A service designer's guide to the galaxy

A 10 minute Lightning Talk by:

Crystal Campbell


About Crystal Campbell

My mission in service design is process improvement: how to achieve user insights in creative and lean ways. I'm an introvert who loves to play extrovert; you’ll find me talking. Sometimes. I like lots of things - like @wemakeunicorns and measurable service design, the colour yellow, intrapreneurship, design thinking, storytelling, the financial services industry, not making lists and bulletproof matcha. Hashtags you'll find me rocking: #servicedesign #ux #userexperience #userresearch #designthinking #digitaldesign #experientialdesign #catsofservicedesign.


Warts and all: what are the challenges of implementing service design in a university?

A 10 minute Lightning Talk by:

Jean Mutton

Go Process Design Ltd

About Jean Mutton

Jean Mutton is a service design consultant working across the higher education sector, with over 30 years’ experience of academic administration and management. Current work includes research into process design, disparities in student attainment and learning analytics, looking at the impact on the student experience from a human-centred point of view through the development of user cases and journey maps.


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