21-22 November 2017 at 15Hatfields

The practical conference for business leaders interested in using service design strategically.

in partnership with


in partnership with


The Service Design in Business programme is now live! See our fantastic sessions here.

Welcome to Service Design in Business 2017

Service Design in Business is a hands-on, practical Service Design conference that allows participants to connect and learn from their peers and leaders in the industry.

You'll leave Service Design in Business 2017 with new ideas and skills to design or commission services that meet customers’ needs and create positive business impact. We’ll be covering two major content themes through a number of keynote presentations and practical workshops.

Find out more about Service Design in Business directly from participants.

Service Design in Business keynote speaker Alberta Soranzo

Alberta Soranzo

Director of End-to-End Service Design at Lloyds Banking Group


We're excited to announce our first keynote speaker: Alberta Soranzo.

more about Alberta

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